20/20NOW’s Comprehensive Eye Exam: How It Works
20/20NOW’s innovative Ocular Telehealth solution makes it easy and affordable to provide your patients with thorough, accurate, non-dilated comprehensive eye exams… even in locations or during hours when a doctor isn’t physically present. Here’s a brief overview of the process to give you a better idea of how our Ocular Telehealth service works.
PATIENT MEDICAL HISTORY
The process begins with the patient electronically completing a questionnaire to capture their medical history and establish the patient’s Electronic Medical Record (EMR).
An on-site optical technician uses an autorefractor and autokeratometer to provide an objective baseline reading of the patient’s prescription. If the patient wears glasses, the prescription is read using an auto-lensometer.
VISUAL ACUITY TESTING
Baseline prescription readings are transmitted to a remote Certified Ophthalmic Technician (“COT”). Using in-store state-of-the-art, digital equipment, the remote COT performs subjective refraction and clinical vision analysis on the patient in real-time via HD video conferencing. Scientific algorithms are used to guide the process to arrive at the best prescription that optimize the patient’s comfort and vision.
EYE HEALTH EXAM
The on-site optical technician then performs a series of tests to evaluate the patients eye health, including tests for glaucoma, diabetic retinopathy, macular degeneration, and cataracts. The comprehensive exam includes the following tests/assessments:
- Ocular Alignment and Motility
- Pupil Function
- Color Vision
- Anterior Segment of the Eye; using Digital Slit Lamp images & videos
- Non-Contact Tonometry to test eye pressure
- Visual Field Testing to measure peripheral vision
- Fundus Photography to analyze the retina and optic nerve
CLINICAL EXAM REVIEW BY A LICENSED DOCTOR
All the data and images from the patient’s medical history and eye exam are transferred to a remote board-certified Optometrist or Ophthalmologist, who carefully reviews and interprets the information to determine the patient’s eye health status and finalize their prescription.
ELECTRONIC MEDICAL RECORDS
All the data and images from the patient’s medical history, pre-testing, subjective acuity testing, eye health tests, doctor assessment, and final prescription are captured and maintained as part of the patients EMR. This allows the doctor to easily monitor changes in the patient’s vision and eye health over time and allows for complete portability of the patient’s medical records.
PATIENT RX AND REFERRAL
Within minutes of completing the exam, the doctor electronically sends the patient’s prescription to the store, where it’s printed and given to the patient— allowing them to purchase eyeglasses or contacts while still in the store. The doctor will note any eye health issues and, if needed, refer the patient for follow-up care.
PATIENT SATISFACTION FEEDBACK
Upon completing the exam, patients are asked to complete a brief survey on their exam. Patient feedback is overwhelmingly positive with 98% patient satisfaction and 84% of patients reporting they plan to recommend the 20/20NOW eye exam to a friend or relative.