The process begins with the patient electronically completing a questionnaire to capture their medical history and establish the patient’s Electronic Medical Record (EMR).
An on-site optical assistant uses an autorefractor and autokeratometer to provide an objective baseline reading of the patient’s prescription. If the patient wears glasses, the prescription is read using an auto-lensometer.
Baseline prescription readings are transmitted to a remote Certified Ophthalmic Technician (“COT”). Using in-store state-of-the-art, digital equipment, the remote COT performs subjective refraction and clinical vision analysis on the patient in real-time via HD video conferencing. Scientific algorithms are used to guide the process to arrive at the best prescription that optimizes the patient’s comfort and vision.
The on-site optical technician then performs a series of tests to evaluate the patient's eye health, including tests for glaucoma, diabetic retinopathy, macular degeneration, and cataracts. The comprehensive eye exam includes the following tests/assessments:
Click here to see eye health diseases that a 20/20Now exam screens for.
All the data and images from the patient’s medical history, pre-testing, subjective acuity testing, eye health tests, doctor assessment, and final prescription are captured and maintained as part of the patient's EMR. This allows the doctor to easily monitor changes in the patient’s vision and eye health over time and allows for complete portability of the patient’s medical records.
Within minutes of completing the exam, the doctor electronically sends the patient’s prescription to the location, where it’s printed and given to the patient— allowing them to purchase eyeglasses or contacts while still in the store. The doctor will note any eye health issues and, if needed, after speaking to the patient via live video conferencing will refer the patient for follow-up care.
Upon completing the eye exam, patients are asked to complete a brief survey. Patient feedback is overwhelmingly positive with 98% patient satisfaction and 84% of patients reporting they plan to recommend the 20/20NOW eye exam to a friend or relative.See results