Upon completing a 20/20NOW eye exam, patients are asked to complete a brief survey about their exam experience.
Purpose of the survey is to measure the patient’s:
1) Overall Satisfaction
2) Their likelihood to return
3) Their likelihood to recommend a friend or family member to 20/20NOW (Commonly referred to as the NET PROMOTER SCORE/NPS)
Patient feedback is overwhelmingly positive
Patients report high levels of satisfaction & plan to recommend the exam to family & friends
Results based on 9,155 patient surveys over the past 12 months
Plan to return to same
location for next exam
to friends and family
In addition to rating the exam, patients are asked to provide feedback regarding their experience.
Overall, patients are impressed by:
Thoroughness and comprehensiveness of the exam
State-of-the-art technology & equipment
Caring associates who explain each step of the process